Hare are some of our most frequently asked questions, if you can’t see an answer to your questions below just contact us here
Please ensure you have read and understood these FAQs along with our Terms and Conditions. Your continued use of our website, and any purchases made through the Airdorable Balloons website, confirms your acceptance of our Terms & Conditions and FAQs.
You can select your desired delivery date when making a purchase, however, due to the current circumstances we always recommend having your balloons delivered the day prior to requirement.
Can I Change The Delivery Address?
Yes of course, please ensure you call or email at latest 24 hours prior to delivery or pickup.
Can I Select A Delivery Date?
On checkout, you will be able to choose the delivery date for your products. We advise that you have the items delivered the day before you need them. Please note we currently do not offer same day or next day delivery as standard. If you do require your product same or next day please contact us prior to placing an order.
We offer local and regional collection from our base in Brierley Hill, West Midlands
Our collection hours are:
Monday – Friday: Morning 10am – 11am / Evening 4pm-6pm
Saturday/ Sunday: 10.30am – 12.30pm
Airdorable Balloons are not liable or responsible for the loading or transport of collection items. We advise you have both the boot and the rear of the vehicle clear of any items before collection
Can I Customise My Balloons?
Nearly all our products can be customised from within the product description on ordering.
Airdorable Balloons reserves the right for the creative license over all of its products. No refunds, discounts or compensation are available for the personalisation differing from that shown within the customise box.
Due to the current global supply chains issue there maybe occasions where we aren’t able to offer the product exactly as described. We may from time to time opt to provide an alternative that fits within the theme of the product. Should we need to make a complete change we will contact you on receipt of your order.
Can I Change Or Cancel My Order?
If you have any essential changes that you’d like to make to your order, we require a minimum of 3 working days prior to your delivery or pickup to make amendments and depending on the request there may be an additional charge.
If you inform us within 3 working days of your order being delivered, due to the products being perishable, a 25% charge of the overall value will apply in addition to the original payment due.
Can I Return My Items?
We are unable to accept returns of inflated and personalised orders. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold. If your items are faulty this does not affect your statutory rights.
Air Filled Balloons.
- Should Last upto 5 days (Air Filled) and 1-2 days (Helium Filled)
- Our products are designed as display pieces and should not be left with children unsupervised
- Should be stored at room temperature
- Should be kept away from sharp objects
- It is normal for Balloons will fade and deflate over time
- It is normal for Helium filled balloons to deflate slightly on contact with cool air outside, however once inside in warmer air they will expand back to the original state.
My Item Was Faulty
All our products will be delivered in full working order, once a product has been delivered or picked up we are no longer responsible for the maintenance of the product.
The Recipient Wasn’t Home
Whilst we understand that sending a gift is ideally to be a surprise, we do suggest that you let your recipient know that they have a delivery coming so they can let you know if they will be available to receive the gift. If they are not at home we will look to leave with a neighbour or follow the delivery notes provided, failing this the balloons will then be returned to our location for you to arrange pickup. We do not leave balloons in external locations. We are unable to issue any delivery charge or item refunds if the recipient is not at home.
Due to Data Protection, we’re unable to discuss orders (including who the item is from, resends or faulty items) with the recipient if they are not also the billable customer. For any queries regarding the order you’ve received, please have the billable customer get in contact with us.
How Do I Book You For My Event?
You can book for an event by completing the contact form here.
Do you organise Balloon Releases?
Unfortunately we don’t arrange balloon releases due to environmental concerns and damage it can cause.
How far can you travel?
We can travel nationally, we do however apply travel expenses and minimum fees, contact us here to discuss these.
What forms of payment do you accept?
Our e-commerce shop accept credit/ debit cards and PayPal payments. For individual setups etc we accept credit/ debit card, PayPal and bank transfer.
Do you offer refunds?
Please see our refund policy here
Are you covered by insurance?
Yes, we are a fully covered member of the Balloon and Party Alliance (BAPIA) for more information click here